Shipping Policy
We are committed to providing reliable and convenient delivery services to our customers. This shipping policy applies to orders placed on this website for delivery to valid addresses within the United States.
1. Delivery Scope
We currently offer delivery services exclusively within the United States. Delivery addresses must be valid U.S. addresses; we do not currently ship to locations outside the United States.
2. Order Processing Time
Once payment is completed and the order is confirmed, we typically require 1–3 business days to review the order, prepare the items, pack the shipment, and dispatch the package. Weekends and U.S. public holidays are generally not included in the processing time.
3. Delivery Time
After the order has been dispatched, the estimated transit time within the United States is typically 5–9 business days. Actual delivery times may vary depending on the delivery address, carrier operations, weather conditions, holidays, and other factors beyond our control.
Consequently, under normal circumstances, the total time from order confirmation to delivery is approximately 6–12 business days.
4. Shipping Partners
We select appropriate logistics providers based on the order location and shipping requirements. We currently utilize partners such as DHL, FedEx, and UPS Priority for shipping within the United States.
The specific carrier is selected based on the delivery address, package specifications, and logistics arrangements.
5. Shipment Tracking
Once an order has been dispatched, we will send tracking information to the email address provided at the time of purchase (if tracking service is available for the order). Customers can use this information to monitor the shipment's status.
6. Delivery Address
Customers must ensure that their name, street address, city, state, ZIP code, and other delivery details are accurate and complete when submitting an order. If delivery is delayed, returned, or requires re-delivery due to an incorrect, incomplete, or undeliverable address provided by the customer, the customer may be responsible for any associated costs.
7. Delivery Delays
Estimated delivery times serve only as a reference for normal conditions. Delivery times may be extended due to severe weather, holidays, carrier operational adjustments, traffic conditions, address issues, or other circumstances beyond our reasonable control.
If there have been no updates to the tracking information for an extended period or if the order is significantly delayed beyond the estimated delivery time, please contact us, and we will assist in investigating the status of your order and shipment.
8. Package Receipt
Customers should promptly inspect the condition of the items and packaging upon delivery. If you discover obvious damage to the package or issues with the merchandise caused during transit, please contact us as soon as possible. Please provide your order details along with necessary photographs or other relevant documentation so that we can verify the situation.
9. Non-receipt of Package
If tracking information indicates that the package has been delivered but you have not received it, please first check the delivery address, your doorstep, mailbox, reception desk, or other usual delivery locations, and verify with household members or property management. If the package still cannot be located, please contact us promptly, and we will assist in resolving the issue based on the logistics records.
10. Shipping Policy Updates
We may update this shipping policy based on logistics partnerships, delivery zones, and business operations. The latest version will be posted on the shipping policy page of this website and will take effect from the date of publication.