Return Policy
We want every customer to have a satisfying shopping experience. If you are not satisfied with the items you received, you may request a return or refund in accordance with the policy below.
1. Return Period
Customers may submit a return request within 30 days of receiving the items. Unless otherwise required by applicable law, we may be unable to accept return requests made after this period.
2. Return Conditions
Items submitted for return must remain in their original condition—showing no signs of significant use, washing, or damage, and remaining suitable for resale. The item, along with its packaging, tags, and accessories, should be kept intact as much as possible.
If an item has been used, washed, or damaged, or is otherwise unfit for resale, we may refuse the return or adjust the refund amount based on the item's condition.
3. Quality Issues and Incorrect Items
If you receive an item with quality defects, significant damage caused during shipping, or an item that does not match your order, please contact us as soon as possible. Please provide your order number and relevant photos or other necessary information.
Once we verify that there is a quality issue or that we shipped the wrong item, we will provide a refund, replacement, or other reasonable solution depending on the circumstances.
4. Returns Unrelated to Quality
If the return is not due to a quality issue—such as personal preference, an incorrect selection, or other customer-related reasons—the customer must ship the item back according to our return process and may be responsible for the associated return shipping costs.
5. Return Address
Once we have confirmed your return request, please ship the eligible items to the following address:
Return Address:
3212 N 24TH ST, TACOMA, WA 98406
Please do not ship items to the above address (or any other address) without prior confirmation. Contact us to confirm return details before shipping to ensure your package is received and processed correctly.
6. Return Shipping
Except in cases involving quality issues, shipping damage, or incorrect items sent by us, the customer is generally responsible for return shipping costs for returns unrelated to quality.
If the return is due to a quality issue or an error on our part, we will cover reasonable return shipping costs depending on the circumstances.
7. Refund Processing
Upon receiving the returned items, we will inspect their condition. For returns eligible for a refund, we will process the refund via the original payment method within 3–5 business days of receiving and verifying the returned item.
The actual time it takes for the funds to reach your account may vary depending on the processing speeds of banks, credit card companies, or third-party payment providers.
8. Partial Refunds
If a returned item shows signs of use or damage, is missing accessories, or is otherwise unsuitable for resale, we may decide whether to offer a partial refund based on the specific circumstances. The final outcome will be determined by the condition of the item and applicable laws.
9. Order Cancellation
Customers may request to cancel an order if it has not yet entered the processing or shipping stage. Once an order has entered the processing or shipping stage, cancellation may not be possible; in such cases, you may request a return in accordance with this return policy.
10. One-Time Purchase
Products on this website are sold via a one-time purchase model; they are not subscription services, and a single purchase will not automatically generate subsequent orders or recurring charges.
11. Contact Us
If you wish to request a return or refund, or need assistance with an order issue, please contact us using the details provided on the website and include your order number and relevant information. We will assist you promptly based on the specifics of your order.